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skype: KeenPromos
FACEBOOK: https://www.facebook.com/keenpromos/
E-mail: https://www.linkedin.com/in/keenpromos/
E-mail: https://www.instagram.com/KeenPromos/
E-mail: sales@keenpromos.com
Contact Us

Tel: +86-135 1093 8462
E-mail: sales@keenpromos.com
Add: 504G, Block D, Caifugang Building, No.138 Baoyuan Road Xixiang, Bao'an Shenzhen.China 518102
Skype: KeenPromos
whatsapp: +86-135 1093 8462
Skype: KeenPromos facebook: https://www.facebook.com/keenpromos/ sales@keenpromos.com

FAQ

F.A.Q Frequently Asked Questions for Keenpromos.


Our Customer Product selection and Ordering Process:

Keenpromos provides a huge selection of promotional umbrellas and pens.Whilst we simply cannot maintain samples of every product available, we do have a great showroom with literally hundreds of examples of products to show you.



1. Work with Us: Email, Phone, Visit

You can either work with us via email or phone to discuss and choose your items, or take the opportunity to sit upstairs with us in our showroom, where, we assure you, the examples on hand will give you a different perspective on what really is available.

From here we can show you what items best fit your desired outcome, both in effect and costs. Samples can generally be offered, depending on it's quantity we have in the showroom.


2. Your Artwork

We will require your artwork in an editable eps, pdf or AI file for any printed requirements, however we can work with good resolution jpeg files to have it redrawn so we can extract each colour and design ,which is our value-added service, and its totally for free! Please note we can match your logo to exact Pantone colours.


3. Setup Fees

Set up fees generally do apply and in some cases repeat order set up fees also apply – you will be informed if these charges will apply before confirming your order.


4. Order Confirmation

We would then confirm your order details by email, all before committing to the order, so you know what you are going to get, when you will get them and how much and when you will be needing to pay.

Once the Order is confirmed we will arrange a print proof electronically showing you the size, colour(s) and location of the print on your selection. We will ask you to check this carefully, as once this is given the go ahead, we really cannot stop the process of printing or embroidery.


5. Weekly Production Progress Report

We would report you the production progress with emails, datas, photos or videos on every Friday. And thats the very reason why so many customers choose KeenPromos. Your brand is in safe hand. You know what you are going to get, and you certainly will!


6. Quality Control and Dispatch

Once your goods are ready, we will check them for accuracy against the pre-approved proof, take a picture for future reference and arrange to shipping to you at your chosen address. We and our long-standing cooperation shipping agent will provide the best shipping
solution to you.

Our standard UPS delivery term special for small orders, which can reach you within 7 days no matter wherever you in the planet. What
s more the freight is much better compare with your national express company, and we do understand how expensive the freight is in most of European and American countries.


7. After Sales, We Concern Whether You Received the Goods, Whether You are Happy About It !

We dont just leave our hands off after the goods get out of our plant, We track the goods every single day until it reached you. And we would ask if you are satisfied with the whole sales experience to make sure we are always improving our services and make you  happy as we promised at the right beginning.


We know that you will be delighted with the finished product and we are confident that the your clients and staff will be too, and we hope that you will again ask Keenpromos to help you make the right choices in Promotional Products.

 

Thank you!

Online service

Skype: KeenPromos sales@keenpromos.com